Client Director

This newly created role is based in our London office and supports our UK sales efforts by building new and adding value to existing client relationships. This interesting and diverse role will provide the right candidate a 360̊ view of the business.
We anticipate that the role will require a minimum of 7-10 years’ experience within a consumer focused payments or lending organisation. It is important for the right candidate to be well versed in strategic issues, as well as industry and local market knowledge.
The Role
  • Build, develop and maintain strong relationships with current and prospective clients
    • Identify and execute on upsell and cross-sell opportunities from existing strategic clients.
    • Work collaboratively with the different lines of business in order to maximize opportunities.
    • Expand client base, identify prospects and develop outreach strategy
  • Bring appropriate staff into the client relationships as needed to address client needs
  • Work with Managing Directors to devise and execute strategies for their key clients and prospects
  • Maintain awareness of market and industry trends/changes to understand competitive environment. Participate in sales conferences and events
  • Perform other functions as required and directed
  • Travel required (40%- 60%)
The Candidate
  • 7 to 10 years’ experience of working in the payments industry
  • A strong network of existing contacts throughout the payments industry, including: issuers, networks, acquirers, regulators, trade bodies etc.
  • An entrepreneurial aptitude to identify new business opportunities that may sit outside the mould
  • Excellent communication skills; ability to communicate at a senior level
  • Highly developed and proven successful relationship management and business retention/development skills
  • Self-starter skills, ability to create and develop client service oriented strategies
  • Ability to work independently within a strategic framework while maintaining high work standards and show excellent attention to detail Team oriented, with ability to effectively build relationships both externally and internally
  • Effective presentation skills
  • Experience of report writing for a business audience
  • Creative problem solving/extrapolation
  • Organisational and project management skills
  • Ability to multi-task and prioritise work load to satisfy internal and external clients and meet deadlines
  • Computer skills: Excel, Word, PowerPoint, Outlook
Key Performance Metrics
  • Timeliness, accuracy and value of contributions to deliverables
  • Demonstrates technical knowledge of the industry and continually works to improve this knowledge base
  • Demonstrates accountability, initiative, and ability to work with a team, communicating effectively with all internal and external stakeholders
  • Supports the advancement of the vision and goals of the business
  • Demonstrates the ability to be flexible and work on projects with a wide variety of scopes, methodologies and outputs
How to apply
Email your CV to melanie.litchfield  and for an initial discussion call Melanie on 01604 766851
Date posted: 31/01/2018
Salary: £110,000
Location: London