Director Global Technical Account Manager

Our client is a provider of technology-enabled payment services to businesses around the world, operating and providing global cross-border and localized solutions in 54 countries across 5 continents. The Worldwide Ecommerce group leads the company’s global ecommerce, card not present and omni-channel efforts including solutions strategy, GTM design and sales execution. The group sells full-stack ecommerce payment solutions to SME, Enterprise & Multinational clients and operates a centre of excellence to drive ecommerce performance across our regional businesses.

The Role

Partner with Global Commercial Account Managers (G-CAMs) to completely own the post-sale merchant relationship across a portfolio of our highest-value merchants
Collaborate with our Global Sales Engineering function to effect a seamless handoff and assume full responsibility for solutioning and all technical aspects of a merchant’s ongoing relationship
Administer the merchant integration and go-live process, including project managing systems integration between merchant, third parties and the company
Architect and lead day-to-day technical servicing through coordination of resources from our global service centres; act as the ultimate technical point of contact for all technical matters
Provide ongoing technical consultation to optimize merchants’ technical payment infrastructure, including interfaces to company-owned and third-party payment gateways and core processing platforms; educate merchants on products and services that can enhance their payment management operations
Provide technical payment thought leadership to merchants including optimization of approval rates, acceptance expense, shopper-to-buyer conversion, and interchange qualification; monitor merchant processing activity to ensure optimal performance
Partner with G-CAMs to identify and package actionable insights relative to a merchant’s relationship with the company and share them in regular merchant communications and periodic business reviews
Translate scheme mandates, spec changes and the like into customized, actionable project plans; project manage recertification work between merchant, third parties and the company
Act as voice of the customer to elevate merchant technical & product needs within the company and to third parties; act as merchants’ chief technical advocate within the company and with third parties
Understand the business objectives of key clients and assist the clients in aligning with available technologies
Become an expert in all company payment products and services across ecom & f2f channels and all geographic markets 

The Candidate
3+ years of ecom & f2f payments and merchant acquiring experience
3+ years’ experience successfully managing and expanding strategic, global enterprise client relationships in the merchant payments industry from a technical perspective
Strong customer relationship management experience within enterprise B2B and B2C client segments
Significant experience working with clients who have complex, multinational operations and aggressive growth plans
Detailed understanding of enterprise merchant “order to cash” business processes and how payment management services intersect with those processes
Deep knowledge and understanding of the entire ecom, f2f and alternative payments ecosystem and complete transaction lifecycle across authorization, capture, clearing, settlement, funding, reconciliation, chargeback and representment states
Extensive experience with and understanding of the OmniPay platform across authorization, capture, clearing, settlement, reporting and dispute management processes
Extensive experience with Visa platforms and technologies, including VisaNet, DEX and CyberSource through VisaNet (CtV)
Experience working within the software development frameworks (such as Agile or Scrum) typically utilized by large organizations
Mastery of technical concepts within the payments domain; experience with the programming languages, web application stacks, hosting platforms, and deployment environments commonly used in the payments domain
Success working in fast-paced environments leveraging modern account management tools and methodologies
Excellent verbal & written communication skills; fluency in English; strong interpersonal skills & industry presence/gravitas
Ability to explain complex technical concepts to audiences at all levels of technical understanding
Excellent presentation skills and experience
Excellent analytical and problem solving skills
Bachelor’s Degree or equivalent experience
Ability to travel up to 30% 
How to apply
Email your CV to  and for an initial discussion call David on 01604 701577
Date posted: 26/03/2018
Salary: £100,000 DOE
Location: London