Director of Corporate Payments Operations, International

The Opportunity
  • Lead Corporate Payments Operations Teams in London, Melbourne, and Singapore focused on on-boarding of new clients, solutions engineering and implementation, account management and customer support
  • Set strategic goals and direction of  operations teams, devising an efficient and scalable organization, defined and streamlined processes, and well documented procedures, including all areas of service delivery to clients and partners
  • Enable, evaluate, and ensure the adherence to operational key performance indicators, maximizing customer satisfaction, business efficiency, and profitability in line with global organizational and commercial objectives
  • Focus on strategically important, global, and complex customers and partners throughout their lifecycle with the company
  • Support and drive adoption of strategic global operational support models and systems for Corporate Payments
The Role
Internal Relationships
  • Report to Director of Global Operations with in-direct reporting line to VP of Europe
  • Manage a team of approximately twelve people including six direct reports, e.g. Operations Manager and On-boarding Manager
  • Work with Commercial Department Heads (Sales, Relationship Management), IT and Product area leaders (Product Strategy, Solutions Architecture, Delivery) and other senior management (HR, Finance, Legal, Marketing)
  • Liaise closely with US-based Operations colleagues involved in similar roles supporting Corporate Payments business in N. America
External Relationships
  • Clients
  • Third Party Integrators including schemes, processors and other technology providers
  • Strategic partners and suppliers
  • Manage the operations organization, including people, systems, processes, and procedures
  • Oversee hiring, training and development of operations team(s)
  • Facilitate continuous development of associates
  • Proactively initiate, develop, and maintain effective working relationships with team members
  • Follow through with commitments and foster mutual trust with local and international colleagues
  • Support education on relevant industry knowledge to high standards amongst operations organization
Strategic Leadership:
  • Create a department strategic plan which complies with the global operations strategy and enhances the company-wide strategic plan and business plan
  • Drive KPI adherence in line with global operational targets, building scale in the organization to support profitable growth, and ensure staff are enabled and empowered to achieve goals
  • Ensure the department runs with legality and conformity to established regulations
  • Support commercial departments facilitating their success
Drive Scale and Process Improvement:
  • Continuously track, analyse, communicate, and improve the performance of operations, as well as of specific target accounts and market segments
  • Strive to provide iterative process improvement through automation, controls, and best practices
  • Safeguard and augment the efficiency of operations, and reshape department best practices to facilitate and enhance long-term customer satisfaction
Client/Partner Support:
  • Build a pro-active service delivery center of excellence and a skilled services and support group
  • Lead regional and global initiatives designed to meet corporate, operational goals, ultimately resulting in highest client satisfaction
  • Work with key clients and partners directly from initial sales initiatives through operational adoption and financial ramp-up
  • Maintain strong relationships with any third-party partners/vendors the department works with regularly to ensure smooth procurement and delivery of products and services
The Candidate
Minimum Required Qualifications for Consideration
  • College degree in business, finance, or related field
  • 10 plus years’ experience leading and managing high performing operations teams
  • Strong attention to detail with a high level of curiosity
  • Control minded
  • Ability to drive change, scale, and process improvement
  • Strong organizational skills
  • Team and goal oriented
  • Strong presentation skills
  • Excellent verbal and written communication skills
Preferred Qualifications
  • MBA is a plus
  • Payments industry experience
How to apply
Email your CV to melanie.litchfield  and for an initial discussion call Melanie on 01604 766851
Date posted: 02/07/2018
Salary: £120,000
Location: London