As the world's leader in digital payments technology, our client’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Their advanced global processing network, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, our client is applying their brand, products, people, network and scale to reshape the future of commerce.
The Senior Director of “Fraud Risk Products” will drive the adoption and positive client experience for our clients Fraud Risk solutions. The Senior Director will be the end-to-end “voice of their clients” with responsibilities for conducting analysis, building strategies, developing plans, managing engagements and tracking progress. In addition, the Senior Director will be the internal evangelist to ensure their client facing teams and internal support teams, are equipped to support on all risk products.
Lead the development and execution of our client’s European risk products strategy. Lead the analysis, research, and ongoing monitoring of market trends, activities and competitor actions to ensure their risk products in Europe meet our clients ever changing needs.
Work with account teams to develop and implement pre-emptive strategies and plans for clients that drive growth and business opportunities.
Set revenue and other relevant targets for risk products in Europe, as well as measureable milestones to ensure progress is on track.
Manage client workshops to help client’s best use Fraud Risk Products.
Partner with Sales & Marketing to ensure assets will drive client engagement and conversion.
Partner with strategy and operations to ensure contracts and pricing are competitively positioned in market and meet commercialization strategies.
Proactively manage client requirements with internal stakeholders to ensure Europe’s development requirements are prioritized and delivered as agreed upon.
Advance and incorporate client perspectives and insights into key decisions on new products and services within the business to enhance their ability to create value for clients.
Ensure weekly status updates, monthly report and ad-hoc analysis are relevant, completed as agreed and drive meaningful dialogue.
Travel domestically and internationally to engage with clients and train local product and sales team
Extensive experience working in business development, product management or client engagement roles
Commercial acumen – has an in-depth understanding of clients, competitors and broader payments industry and able to develop unique revenue generating products and services
Client impact – focuses on discovering and meeting client’s needs that result in high impact solutions, keeps client’s interests at the forefront and continually seeks to add value
Strategic thinking: demonstrates a clear understanding of Risk and Authentication product strengths and opportunities and develops strategies that position our products to capitalize on emerging competitor actions, client and market-related needs
Experience in financial services or payments with an emphasis on emerging technologies
Knowledge of Visa Fraud Risk Products – Visa Advanced Authorization, Visa Risk Manager, Visa Strategy Manager. A plus
Excellent interpersonal skills to build connections with clients and internal Visa team
Demonstrated ability to engage an executive audience and run large workshops
Exceptional problem solving and analytical skills