Fraud and Chargeback Operations Manager - Up to £45,000

London

About The Opportunity

Our client is a fintech scale-up within the payments sector offering comprehensive financial solutions encompassing cross-border payments and multi-currency FX accounts, providing access to over 25 currency IBANs seamlessly integrated with our debit card. Within our ecosystem, we provide an all-in-one solution, streamlining customer onboarding for effortless access to a multitude of financial services. This includes e-commerce acquisition, cash rewards, and access to various payment rails (BACS, CHAPS, SWIFT, faster payments, and SEPA) across Europe.

Responsibilities

  • Conduct thorough investigations into suspected fraudulent activities and chargeback claims to identify potential financial crimes.
  • Analyze transaction data and patterns to detect any anomalies or suspicious activities that may indicate fraudulent behaviours.
  • Collaborate with other departments, such as risk management and legal, to develop strategies and procedures to prevent and mitigate financial fraud and chargebacks.
  • Stay up to date with the latest fraud trends, techniques, and technologies to ensure effective prevention and detection measures are in place.
  • Implement fraud prevention tools and systems to monitor and detect potential fraudulent transactions in real-time.
  • Develop and maintain relationships with external partners, such as law enforcement agencies and financial institutions, to share information and collaborate on fraud prevention efforts.
  • Review and assess chargeback claims to determine their validity and take appropriate action, such as issuing refunds or disputing the claims.
  • Prepare and maintain detailed reports and documentation related to fraud investigations and chargeback cases for internal and external use.
  • Train and educate employees on fraud prevention best practices and procedures to enhance their awareness and ability to identify potentially fraudulent activities.
  • Conduct periodic audits and assessments of internal controls and processes to identify any weaknesses or vulnerabilities that may be exploited by fraudsters.

About The Desired Candidate

  • You have extensive industry experience, more recently in a managerial role
  • Extensive experience in managing disputes for an Acquirer/ Payment Processor, with a proven ability to take full ownership of complex dispute and chargeback cases from initiation to successful resolution
  • You have extensive knowledge of UK Card Schemes, SEPA, SWIFT, BACS and CHAPS.
  • You will have experience with chargebacks, transaction monitoring, Authorised Push Payment (APP) fraud, and Faster Payments Service (FPS)
  • In depth knowledge and understanding of performing client money reconciliations and building reconciliation processes
  • Experience managing technical or operational change processes
  • You have excellent Microsoft excel skills
  • You are comfortable engaging and presenting to other teams and senior stakeholders across the business to resolve queries/operational issues, sometimes within tight deadlines
  • You are structured, organised and comfortable handling competing pressures
  • You are articulate with excellent verbal and written communication skills
  • You have the desire and experience to improve processes and controls
  • You can think creatively, are driven and self-motivated
  • You have demonstrable ability to work with team members in a collegiate environment whilst independently managing your own time
  • You are comfortable working in an early stage business, where time is critical, and priorities change frequently

Salary

Salary up to £45,000

Additional Information

London based opportunity with one day a week remote working.
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